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Junior Help Desk Analyst
Description
Q Wealth Partners is seeking a dedicated Junior Help Desk Analyst to join our HQ office in a full-time hybrid role. This position focuses on delivering exceptional support to HQ staff and partner staff located across Canada. An ideal candidate is someone with strong communication skills, a client-centric mindset, and at least co-op experience in systems administration/IT. This role offers a collaborative work environment, opportunities for growth, and the chance to make a meaningful impact in a dynamic, forward-thinking firm.
What You Will Do
- Triage helpdesk tickets
- Act as the main resource for all client-side related hardware/software installation, configuration, upgrades and maintenance
- Perform daily support, monitoring and administration tasks for a fleet of Windows/MacOS devices
- Setup laptops and peripherals for local and remote offices
- Provide IT support to all users in the partnership
- Support MFA, password resets, and authentication troubleshooting
- Perform onboarding/offboarding tasks
- Maintain and update internal knowledge-base
- Assist the team with office infrastructure projects
- Provide occasional after-hours support for urgent issues
- Occasional travel to partner offices located in the GTA and across Canada
- Other duties as required
Required Skills and Qualifications
- College diploma in Information Systems/Technology or equivalent experience/education
- Minimum co-op work experience is preferable
- Troubleshooting skills in Windows 10/11/MacOS
- Knowledge of Microsoft 365
- Familiar with support ticketing systems, CMDB, asset management
- Working knowledge of the Microsoft Office suite of apps
- Able to provide basic desktop and general application troubleshooting
What We Offer
- Hybrid work environment to start (2-5 days in office, will ramp up over time)
- Participation in the company staff ownership plan after 1 year of service
- 3 weeks of vacation
- 5 personal/sick days
- Great benefits program that's available after the 90 days probation period
For a fun little skill-testing question, look up the "IT keyphrase" in the DNS records for our main website domain when applying.
Q Wealth Partners welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact Stacy Rouble at accessibility@qwealth.com. Q Wealth Partners will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.